Project highlights
Researched and designed a mobile app for prepaid debit cards geared for elderly and disabled adults that could help this segment retain independence and dignity while allowing others to assist them with financial management
Wrote a 10-page persuasive research paper on the benefits and effectiveness of remote work during the COVID-19 pandemic that can help companies with insight for decision making
Skills & Strengths
Organization
Recognized for being forward-thinking and seeing problems before they arise. I strategized and managed the successful launch of a new lead management system involving sales and marketing teams, from ideation to execution resulting in an ad spend reduction of 43% over a six-month period.
Project Management
Proven track record of following concepts from ideation to execution, using my futuristic thinking to forecast potential problems and begin with the end goal in mind. I am easily able to see how strategies and processes will affect multiple areas of a business before implementation.
Systems Thinker
Consistent praise highlights my ability to connect the dots and pick up systems, processes, and tools at lightning speed.
Education
Utah State University | 2023
Human Experience Design & Interaction
Emphases: New Venture Management & Multimedia
Graduated Summa Cum Laude
Utah State University | 2021
Associate of Science
Graduated with High Honors
Certifications
Notion Essentials Certification – May 2022
Toolkit
Adobe Photoshop • Adobe Illustrator • Adobe XD • Adobe InDesign • Adobe Premiere Pro • Final Cut Pro • Figma • Miro • Notion • Google Suite • Microsoft Suite • Squarespace • WordPress • Webflow • HTML • CSS
Career Experience
Customer Experience Operations Associate
BambooHR | Lindon, UT (Remote) | Jan 2024 - Present
Payroll Project Manager II
BambooHR | Lindon, UT (Remote) | Nov 2022 - Jan 2024
Online Business Manager (Contract)
CL Enterprises, LLC | Washington, UT | Aug 2014 - present
Created customer flows on the Ontraport platform for client onboarding, coaching, and membership website subscriptions
Oversight of marketing automation setups on a weekly and monthly basis for new and continued marketing efforts, including 100+ sales landing pages, appointment scheduling, and email automation, effectively eliminating two full-time employee positions
Strategized and implemented lead and client management system for a 6-figure professional speaking client
Planned and implemented an entire suite of business management software, including an HR and training system for 20 employees, CRM for 300+ clients and 30,000+ leads, and pipeline automation for a 5-person sales team
Managed system integrations cross-platform between CRM, email marketing, and online membership websites using third-party integration tools
Teaching Assistant
Technical and Professional Communication Principles
Utah State University | Logan, UT (Remote) | Jan 2022 - May 2022
Presented insight into ways to improve the TA experience and streamline assignments and grading for students
Graded various technical communication and writing assignments for 25 students weekly and provided extensive written feedback for students
Planned, scripted, and produced lecture videos on topics such as website development from a technical communications perspective, creating effective presentations, and basic videography and editing
More Career Experience >>
Personality Profiles
…primarily because I’m always fascinated by them!
Meyers-Briggs
ISTJ-A: “The Logistician”
DISC
Planner – Sc
StrengthsFinder 2.0 – Top 5
Responsibility, Strategic, Discipline, Futuristic, Focus
Enneagram
Type 1
Pymetrics Profile – Top 3 Most Unique
Generosity, Decision Making, Focus
Sparketype
Essentialist / Maven
“Chelsea has been the magic behind our business for years. She has consistently been a foundation of support, knowledge, and caring consistency that has allowed us to grow, pivot, and thrive in our industry. She truly cares for her clients and the quality of her work. Chelsea’s speed and turnaround time are unmatched and she has always been accessible and made time to make sure our needs have been met.”
“Fantastic work, Chelsea. This was above and beyond what I was expecting. You took the idea of a (honestly basic) research project and turned it into something useful for you. Thank you for your hard work and willingness to apply concepts to your own work/life this semester!”